The Customer Engineering Group (CEG) is located in Terminal 3, at the heart of the Heathrow campus. It is the only airline line maintenance facility to be totally focused on customer support. Supported by extensive hangar and workshop facilities, the CEG is able to provide bespoke line maintenance / casualty support for a comprehensive range of fleet types. In the event of diversions / disruption we work closely with our other UK and European line stations to provide a seamless support service.
- Cabin and in-flight technology support
- Aircraft layover parking
- Access to aircraft recovery kit
The Gatwick Engineering team is a highly experienced unit, consisting of over 350 colleagues working together to provide a range of ramp and hangar integrated engineering solutions.
- Customer technical document administration
- De-ice/anti ice inspection
- Defect rectification and management of AOG events
Already serving a consistent global customer base, British Airways Engineering’s line maintenance teams have a proven and auditable track record fulfilling more than 40,000 customer services per annum. This achievement is primarily due to a fundamental principle that epitomises our approach: a clear and unwavering focus on building and sustaining relationships.
- Over twenty national authority approvals
- Material storage and parts administration
- Cabin and in-flight technology support
The list opens in a new window and shows all of British Airways Engineering’s capabilities across the world. You can see licence cover, aircraft and engine type. In the event that we don’t currently have capability in your chosen location, please contact us.